Legal Brokers Complaints Procedure

We endeavour to do the following;

  • acknowledge a complaint within 5 working days of its receipt.
  • normally deal with a complaint fully and in writing within 20 working days of receipt.
  • keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
  • provide a final written response at the latest within 40 working days of receipt.
  • liaise, at your request, with anyone acting formally on your behalf.

If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman (web, telephone 01722 333306 or e-mail

We will co-operate fully with the Ombudsman during an investigation and comply with the Ombudsman’s final decision.
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